SKILL SETS

 

INSTRUCTIONAL TECHNOLOGIES - SUPPORT & COORDINATION

• Proven instructional technology support and coordination experience in both Corporate and Academic environments.

  • Demonstrated proficiency in instructional technology support and training.

  • Administers Learning Management Systems (LMS).

  • Uses LMS to develop, deliver, schedule and track student learning/employee training across global enterprises.

  • Full understanding, expertise and knowledge of LMS and learning management processes.

  • Develops and supports LMS standards, processes and procedures

• Provides consultation, support, technical assistance, and creative expertise in the innovative, imaginative, and impactful use of instructional technology to support educational objectives to stakeholders and faculty

• Manages teaching and learning business processes for global organizational learning management systems

• Promotes effective use of instructional technologies for face-to-face and online classroom learning

• Ensures faculty are equipped to use instructional technologies to meet instructional needs and goals

• Works closely with Stakeholders and Learning Directors to support and manage teaching and learning business processes for global, organizational learning management systems

• Supports other administrative academic systems simultaneously with learning management systems

• Administers learning management systems in relation to teaching and learning business processes and course management/development duties.

• Possesses proven ability to quickly learn existing and emerging instructional technologies.

• Previous LMS administration experience – Expertise in using and supporting various LMS, including Moodle and Canvas.

• Assists department staff with daily operational tasks including: Support Ticket work, communicating ticket and project issues and progress to faculty, Coordinating with student employees to complete daily work, Assisting with Departmental and Division-wide projects, General support and maintenance of Departmental systems.

• Creates catalog-based course offerings and system-generated announcements in LMS.

• Administrates, coordinates and tracks LMS registration and course completion by participants.

• Utilizes standard LMS reports to collect and analyze student information. Creates custom LMS reports.

• Develops new GUI and content for organizational websites and LMS training portals related to instructional initiatives.

• Harnesses LMS Financial Tracking and Billing tools to track and create monthly Training Revenue reports

• Designs and utilizes LMS Online Course Survey tools to gather, compile, analyze and use student/course feedback.

• Hires, trains, and supervises Instructional Technology teams, students, interns and employees.

 

INSTRUCTIONAL TECHNOLOGIES - CONSULTATION

• Works to promote faculty adoption of global, organizational instructional and LMS technologies

• Helps train faculty on the use of global organizational LMS technologies

• Assists faculty in learning/choosing/implementing technologies best suited to meet identified instructional needs/goals.

• Provides ongoing instructional design support to aid adoption of academic technologies and effective teaching strategies.

• Participates in the ongoing development of LMS environment in relation to teaching and learning needs.

• Coordinates, develops, organizes, and leads programs such as workshops, lectures and training series to inform faculty on trends in instructional technology and methods for effective use of technology in teaching.

• Plays an active and principal role in fostering the adoption of instructional technology and the learning management system by academic departments and individual faculty,

• Creates strong relationships that help to further Training and Instructional Technology.

• Maintains focus and reports on the impact instructional technology is having across global organizations

• Gathers information and reports on, develops methods and makes recommendations as to how global organizations can effectively and successfully integrate instructional technology into teaching and learning.

• Participates as a member of appropriate faculty committees related to technology and faculty development.

• Deep understanding of and experience with emerging instructional technologies

 

INSTRUCTIONAL TECHNOLOGIES - PROJECT MANAGEMENT AND CUSTOMER SERVICE

• Proven ability with project management/coordination of institutional instructional technology projects.

• Possesses exceptional interpersonal skills and the ability to communicate effectively with faculty and staff from diverse professional and academic disciplines who have varying degrees of technological competence.

• Commitment to exemplary customer service - including rapid response time, appropriate and timely escalation, incident resolution, and appropriate follow-up.

• Possesses proven ability to explain complex technology solutions in ways that foster easy comprehension and adoption.

• Strong organizational and time management skills, including the ability to multi-task, prioritize, and independently manage changing workloads and schedules.

• Possesses proven ability to work with a sense of urgency – high reliability, punctuality

• Possesses proven ability to effectively manage projects - detail oriented and well organized - manages multiple concurrent tasks without direct supervision.

• Possesses proven ability to work independently and in a team environment – while remaining composed under pressure to meet necessary deadlines.

• Possesses both strong, excellent communication skills (visual, oral, written) and technical/analytical skills.

 

INSTRUCTIONAL TECHNOLOGIES - LMS ADMINISTRATION TEAM LEADERSHIP

• Proven and demonstrated expertise in management of Learning Management Systems (LMS) Administration teams.

• Proven experience with and knowledge of multiple Learning Management Systems

• Coordinates activities across multiple Learning Management Systems deployed globally.

• Develops and implements LMS administration standards, processes and procedures globally for all LMS admin activities

• Establishes operational excellence in the administration of multiple mission critical LMS.

• Acts as Client and Learning Lead point-of-contact to communicate and report on LMS Administration support.

• Coordinates LMS certification of multiple LMS across Organizational Learning Administration Teams.

• Provides daily direction to LMS Administration Teams. Leads team meetings. Sets up reporting cadence.

• Schedules LMS Administration Teams globally - supports administration activities for multiple LMS shifts.

• Provides issue resolution/direction for complex LMS team scheduling, operational and administrative issues.

• Expertise and experience with LMS administration automated workflow tools

• Expert level delivery experience with the following LMS Administration activities: Catalog Management, Class/Instructor Management, Enrollment Management, Financial Tracking and Billing, Materials Management, Learner Data Management and Reporting

 

INSTRUCTIONAL TECHNOLOGIES - LMS IMPLEMENTATION PROJECT MANAGEMENT

• LMS Implementation Team Project Manager: Docent, SumTotal, Plateau, GeoLearn (SaaS), Learn.com (SaaS).

  • Works with global business stakeholders to elicit and capture business requirements for new LMS platforms.

  • Strong LMS Business process experience - works as LMS Business Analyst on LMS implementation teams

  • Assists in configuration, deployment and execution of specific LMS software delivery initiatives.

  • Partners with IT and Vendor implementation team leaders and members to implement LMS

  • Manages budgets and Service Level Agreements with LMS SaaS vendors

 

INSTRUCTIONAL TECHNOLOGIES - TECHNOLOGY EXPERIENCE

• Proven expertise evaluating and implementing new instructional technologies to promote active learning and enhance learning environments.

• Proven expertise and experience knowledge and proficiency with learning management systems

  • Utilizes Canvas, Moodle, SABA, SumTotal Enterprise Suite, Cornerstone, Success Factors, Litmos, others

  • Proven experience administrating LMS to deliver, schedule and track learning across global enterprises.

  • Designs and develops Gamification programs to engage and motivate students with achievements, points, and badges, based on their activity in the LMS

  • Uses proprietary LMS Functions – ex: Litmos LMS Video Assessment (enabling uploading of a recorded video into specific module that fulfills the directions listed for that Video Assignment. Once the video is uploaded, Faculty reviewers grade the video and leave comments for the student.

• Proven expertise with Virtual Classrooms: Saba Centra, Blackboard, Interwise, WebEx, Moodle, Adobe Connect, MS Lync, MS Skype

• Expertise with Collaborative Social Learning tools: Yammer, Sharepoint, Google Apps, Facebook, Twitter, Instagram

• Proven expertise and experience with eLearning authoring tools

  • Articulate Storyline 360, Adobe Captivate, Trivantis Lectora, Camtasia Studio

  • 5+ years’ experience developing Mobile eLearning for online and classroom usage using Articulate Storyline.

• Proven ability and experience with graphics content production and desktop publishing

  • Adobe Creative Suite/Adobe Creative Cloud: Photoshop, Illustrator, InDesign, Acrobat Pro

• Proven hands-on development experience with video production

  • Adobe Video Suite: (Premiere, After Effects, Flash, Audition), Final Cut Pro, Motion, QuickTime, Compressor BrainShark, YouTube

• Proven hands-on development experience with 2D and 3D Animation production

  • Adobe Flash & Animate, 3D Studio Max, Maya, Lightwave, Bryce, Solidworks, AutoCAD

• Proven hands-on HTML, Javascript, XML experience – Adobe Dreamweaver, Adobe Muse

• Proven experience and expertise with MS Office

  • Word, Excel, PowerPoint, Publisher, Outlook - as well as MS Project, SharePoint, Visio

• Proven expertise with cloud-based document management tools: Sharepoint, Dropbox

• Proven expertise with Content Management Systems: Sharepoint, Vignette and Documentum.

• Familiarity with tools such as Google Docs, Airtable, Squarespace, Trello, Basecamp, Mailchimp and many others

• Proven experience learning and adapting to new software applications and online productivity tools quickly and fully.

• Specialized expertise with, knowledge of and proficiency with additional software products used in building media and learning assets, including but not limited to:

  • Screencasting/Software Simulations: Articulate Storyline, Adobe Captivate, Camtasia, Screenflow

  • Collaboration and Innovation Management: Hype

 

INSTRUCTIONAL TECHNOLOGIES - PROFESSIONAL DEVELOPMENT

• Maintains hands-on knowledge of current and emerging trends and best practices in instructional technology.

• Stays informed of technology advancements, specifically those that are used or could be used at global organizations and shares this knowledge with others.

• Stays up-to-date with technology pertaining to position and maintains required certifications.

• Participates in required training for both technical and interpersonal skills.

• Stays committed to actively enhancing skills in pursuing professional development

 

INSTRUCTIONAL COURSE & CURRICULUM SUPPORT

• Proven expertise with instructional course and curriculum development in both Corporate and Academic environments.

• Consults with faculty and academic departments about teaching and learning goals for courses

• Works with learning organizations and academic departments to manage and develop course content for course master templates - assists with new course template creation

• Manages semester-based course content update standards, processes and procedures

  • Edits/makes changes to course and curriculum descriptions in online LMS catalogs

  • Uploads and updates SCORM packages attached to online learning curriculums in LMS

• Works closely with Learning Media Specialists to coordinate media and course content projects.

• Builds and generates learning assets that support faculty and their teaching including:

  • Production of interactive eLearning modules

  • Creation of screencasts

  • Video filming/editing/post

  • Audio recording/editing – including music/SFX soundtracks and voiceovers for eLearning modules

  • Digital photography – production and archiving

  • 2D and 3D Animation production – for inclusion in eLearning modules and usage in classrooms

• Actively collaborates across global organizations, divisions and departments to ensure institutional and organizational instructional technology initiatives are adopted and supported in full.

• Possesses fluency and strong understanding of information delivery and learning styles.

• Familiarity with instructional design principles, learning theories, and pedagogy associated with instructional technology.

  • Ex: Kirkpatrick Model of Learning Evaluation / Learning Objectives

• Experience working with instructors in instructional design and development.

• Proven ability to analyze and evaluate technologies for potential application in instruction.

• Experience in the design, development, and evaluation of college-level instructional technology projects.

 

INSTRUCTIONAL COURSE & CURRICULUM DEVELOPMENT

• Proven experience innovating, prototyping/iterating, developing/deploying and producing learning solutions that accommodate a variety of delivery modes and methods in professional, business environments and academia. 

• Proven expertise with adult learning theories, principles and methodologies - develops diverse and compelling learning solutions using instructional design processes, theory and best practices such as ISD, ADDIE, others.

• Possesses expertise and a deep understanding of the different adult learning styles that motivate people to learn.

• STEP 1: Identifies curriculum requirements, develops strategy and materials, develops/delivers courseware.

  • Works collaboratively with multidisciplinary development teams to design and develop highly professional and engaging curriculum and communications according to project scope

  • Responsible for Front End Analysis/Design phases of ADDIE (task and audience analysis, competency mapping, defining learning objectives/assessments).

  • Directs and leads needs analysis / curriculum design sessions to gather detailed information, determine learning requirements and desired outcomes and to strongly influence the best instructional design blend.

  • Collaborates and works directly with Subject Matter Experts and Faculty Members to capture course-specific knowledge and to gather and understand information, policies, procedures, systems and skills requiring instruction and/or development.

• STEP 2: Responsible for designing, developing, and evaluating blended learning comprised of web-based eLearning modules, instructor-led classroom-based (live & virtual) courses, case studies, structured on-the-job programs and social learning technologies and solutions.

  • Manages educational approaches/strategies for eLearning, hands-on instructor-led and online virtual courses.

  • Designs and develops engaging interactive courses by drawing on a strong working knowledge of instructional design theories, methodologies, and best practices.

  • Designs courses by creating and utilizing technical/creative briefs, outlines, storyboards, manuals, prototypes.

  • Designs, develops, facilitates and produces live-virtual events (webinars)

  • Designs and develops instructional games & gamification programs

  • Responsible for writing, editing, designing, testing, and publishing eLearning modules/assessments in LMS.

    • Expertise with audio & video production, animations, rich online media for eLearning curriculum.

  • Expertise with role playing, simulations, team exercises, online / classroom group discussions.

  • Creates overviews, exercises, activities, summaries.

  • Designs assessments/quizzes that measure effectiveness of courses based on learning objectives.

  • Researches and translates technical information into manuals/web documents for non-technical users.

  • Designs, develops and updates comprehensive User Guides and Quick Reference Guides for internal staff and for customers. Determines appropriate content and develops standardized look & feel for all User Guides.

  • Creates and manages project documentation: design documents, design templates, procedures, standards, style guides, technical specifications, prototypes, straw models, and pilot materials.

• STEP 3: Works through revision cycles - implements changes to curricula based upon SME input and feedback

  • Applies instructional design standards and styles - Performs editing and quality reviews.

  • Ensures learning deliverables are compelling and incorporate best practices in adult learning theory.

• STEP 4: Conducts User Testing and Pilots courses to analyze/evaluate success of course and curriculum design.

  • Practices continuous improvement in piloting, implementing, revising courses to meet changing needs.

• STEP 5: Go Live

  • Works with subject matter experts and stakeholders to prepare for and rollout curriculum and learning portals

  • Manages and coordinates "Go Live" deployment to the learning community

 

ACADEMIC EDUCATION EXPERIENCE

• Proven liaison experience with interdepartmental communications/schedule management at academic institutions

  • Administrative experience in higher education (College of Santa Fe, various Corporate Internship Programs)

  • Acts as liaison across departments regarding education requirements and inquiries

  • Communicates with other leaders and departments to ensure consistent application of rules and guidelines and delivery of quality educational programming

• Counsels students on problems and/or disciplinary issues

  • Works with other departments to implement student disciplinary solutions

• Develops and implements equity policies that ensure a safe and nurturing working and learning environment for all

  • Develops and ensures guidelines and policies are followed properly

  

TEAMWORK

• Promotes a positive and professional work environment.

• Works cooperatively and shares knowledge freely with all colleagues.

• Builds strong working relationships with colleagues and clients

• Fosters a culture focused on serving customer needs.

• Seeks out client feedback.

• Actively translates client needs into viable technical solutions.

• Works cooperatively with Information Technology support staff and teams

• Adheres to all published guidelines.

• Works additional hours when under periods of high call volume, start of semesters, or when confronted with emergency, critical, or unusual circumstances