SALES AND SOFTWARE TRAINING EXAMPLES
IT & SOFTWARE TRAINING EXAMPLE - IT TRAINING PROGRAM DISCOVERY DOCUMENT
In 2013/14, Apache sent out a survey to its employees - and one result of this survey was a demand for more IT-based training. I was brought in to analyze the results and then meet with stakeholders throughout the company in order to create a plan for the development of a global corporate-wide IT training program.
Page 1-5: Survey Results as they pertain to IT training.
Pages 6-9: Lists of Stakeholders and Stakeholder meetings.
Pages 10-18: Outcomes from Stakeholder meetings.
Pages 18-32: Major IT Training Needs Prioritization Discussion.
SALES TRAINING EXAMPLES - ID-BASED BUILDING BLOCKS FOR SALES CERTIFICATION PROGRAM
1. SALES & BUSINESS DEV SKILLS
An example of a Job Task Analysis / Competency Mapping work document - built and complied from studying job descriptions provided to me by the ALS HR department - as well as discussions in meetings with Stakeholders and SMEs. Excel was used in part to help eliminate duplicates.
2. SALES TRAINING PROGRAM - CAREER & CURRICULUM STRUCTURE
Pages 2-3: Description of the "Role Modeling" concept and service that I provide to clients as a consultant - creating a model of a job role - a "snapshot" - from Business Analysis/Business Modeling/Organizational Design, Job Task Analysis and Competency Mapping.
Pages 4-6: Examples of the Role Model that I built for this program and its corresponding Competency Map.
Pages 7-9: Description of how the various levels or tracks of the program fit in with each other and how it is built using Bloom's Taxonomy. So, as the Learner/Employee moves up through the program to higher tracks to higher level positions, course anticipated outcomes and Job Role responsibilities move up and evolve through the Bloom's spectrum.
Pages 10-14: Each page shows each level of the program: "Administrative," "Professional," "Managerial," and "Executive" - each with its corresponding job roles. This was designed and built as part of the "Role Modeling" and "Job Task Analysis" process.
Page 15: Shows each of the 4 tracks of the program fleshed out into a curriculum of courses that build on each other - based on the Role Model, its corresponding Competency Map and the Bloom's Spectrum that I built.
3. SALES TRAINING PROGRAM - CURRICULUM & COURSE PLAN
Page 2: Diagram of the 4 tracks of the program ("Administrative," "Professional," "Managerial," and "Executive") showing all the Job Roles within each level. Each level is then broken into its own section - featuring a cover page depicting that specific level with its corresponding job roles - then followed by several pages featuring indepth course design each with anticipated content outlines. The icons and titles at the top of each provide indication where each course fits in regarding the Role Model and Competency Map.
Pages 3-9: Administrative Track.
Pages 10-17: Professional Track.
Pages 18-20: Managerial Track.
Pages 21-22: Executive Track.
Page 23: Shows each of the 4 tracks of the program together - fleshed out into a curriculum of courses that build on each other - based on the Role Model, its corresponding Competency Map and the Bloom's Spectrum built for this program.
4. SALES TRAINING PROGRAM - PROPOSED LIVE SYMPOSIUM
An example of a 3-day live symposium - half instructor-led classes and half hands-on practicums and labs. The idea for this evolved out of discussions with Stakeholders about having a "traveling show" that would take the learning to the learner - to all 5 continents.
5. LINKS TO SALES TRAINING PROGRAM - ELEARNING COURSES